Terms and Conditions

Anu General Stores is the licensed Supermarket Grocery Store. As a visitor to the Site/ Customer, you are advised to please read the Term & Conditions carefully. By accessing the services provided by the Site you agree to the terms provided in this Terms & Conditions document.

Personal Information:

As part of the registration process on the Site, AGS may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number, and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address, etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

AGS will try to deliver the products as per the order placed by the user. We will start to process the order as soon as you place the order successfully with us. When you opt for Cash On Delivery we always try to make a confirmation about the over the phone before delivery. Every care shall be taken to deliver the goods to the intended recipient. But AGS shall not be held responsible for any wrong delivery of the product based on the address given by the customer or if any person imposes to be the actual recipient and takes delivery of goods.

All prices and availability of products are subject to change without prior notice. The product/services provided on this site are without warranties of any kind either expressed or implied and AGS disclaims all or any of them to the fullest extent. Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product shall be serviced directly by such Manufacturer/Vendor and AGS shall not be under any obligation to ensure compliance or handle complaints.

Cancellation:

  • 1. If an order is processed and delivered the items won't be taken back or replaced unless there is a reasonable manufacturing issue.
  • 2. If the delivery is not executed during the first attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.
  • 3. Please note that cancellations have to be made before delivery by giving prior information. For canceling your order, you will have to get in touch with our customer support executive by sending an email to anugeneralstoresofficial@gmail.com and giving the reference of your order number.
  • 4. If an order is processed and delivered the items won't be taken back or replaced unless there is a reasonable manufacturing issue.
  • 5. In case we receive a cancellation notice and till that time the order has already been processed by us, the order cannot be cancelled. AGS has complete right to decide whether an order has been processed or not.
  • 6. The customer agrees not to dispute the decision made by AGS and accepts AGS decision regarding the cancellation.

Refund Policy:

  • 1. Once an item(s) is returned or found missing in order at the time of delivery, a refund will be raised that time itself.
  • 2. The final payment collected from the customer will be the one after deducting the specific amount from the total order amount. It can be cash / card / BHIM UPI.
  • 3. In the case of bank transfer / online payment, the specific amount will be added as a credit against the concerned customer account held with www.anugeneralstores.com.
  • 4. If an item(s) is found missing or returned at a later point of time’, a communication will be received by you regarding the same.
  • 5. If a refund is raised, the specific amount will be credited to your bank account with the facility of NEFT/RTGS at the earliest slot possible. Normally we follow the ‘no question asked return/refund policy.
  • 6. If you haven’t received the benefit of refund amount for two orders following the ‘issue order’, please feel free to get in touch with our Customer Service Manager at anugeneralstoresofficial@gmail.com